Question 1

What is your service area?

Accepted Answer

For private homeowner assignments we mainly operate in the South Holland (Zuid-Holland) province and surrounding area, from our office in Rotterdam. For business and industrial projects we work nationwide; the service area is agreed per assignment.

Question 2

How do I get a quote?

Accepted Answer

Get in touch by phone, email or via the form on this site. For homeowners we'll schedule a site visit; for business assignments a scope discussion. You'll then receive a written quote.

Question 3

What's the typical lead time?

Accepted Answer

Lead times vary per project and depend on scope, material availability, season and our current schedule. During the intake we give you a realistic time indication, and we confirm a concrete schedule when we issue the quote.

Question 4

Do you only speak Dutch?

Accepted Answer

Dutch is our primary language. We can also conduct conversations in English, Spanish and German — useful for international clients or multilingual project teams.

Question 5

Am I eligible for the ISDE subsidy?

Accepted Answer

For various insulation measures, provided the conditions of the Netherlands Enterprise Agency (RVO) are met. We help you assess the options for your home.

Question 6

What if you find a problem during the work?

Accepted Answer

We don't stop at problems. If we encounter wood rot, a leak, a broken pipe or anything else, we discuss it with you right away and fix it — no second contractor needed.

Question 7

What warranty do you give on insulation and repairs?

Accepted Answer

We attach importance to warranty on the work we deliver. The appropriate warranty period per service is set out in the quote in advance, so you know exactly what you can rely on.

Question 8

Do you help with subsidy applications?

Accepted Answer

Yes. Together we map out the applicable schemes and we can help you with the application to RVO or your municipality.

Question 9

Can we hire FRIAS as a subcontractor?

Accepted Answer

Absolutely. We take on packages within larger construction or renovation projects. During intake we discuss scope, schedule and commercial terms.

Question 10

How quickly can you provide capacity?

Accepted Answer

That depends on the scope and current workload. For industrial peaks and shutdowns we can often respond at short notice. Call or email for a quick estimate.

Question 11

What contract types are possible?

Accepted Answer

We work both on a fixed-price (lump sum) and time-and-materials basis. We jointly choose what fits your assignment best.

Question 12

Do you have industrial references?

Accepted Answer

Yes — we're happy to share references in a personal conversation. A reference overview on this website is currently being built.

Question 13

Are you insured?

Accepted Answer

We have business liability insurance and, where relevant, construction all-risk insurance. On request we share the policy details.

Question 14

What are your payment terms?

Accepted Answer

For private assignments usually a deposit at start and the remainder upon handover. For business assignments by mutual agreement, as stated in the quote.

Question 15

What if I'm not satisfied?

Accepted Answer

We want to hear it. First we talk to resolve the situation. If we don't reach an agreement, the standard complaints route is available — we're happy to explain it.

Answers to your questions. Clear and concrete.

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