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Frequently asked questions

Answers to your questions. Clear and concrete.

Below you'll find answers to questions we get regularly. Not finding yours? Get in touch — we're happy to answer in person.

For private homeowner assignments we mainly operate in the South Holland (Zuid-Holland) province and surrounding area, from our office in Rotterdam. For business and industrial projects we work nationwide; the service area is agreed per assignment.
Get in touch by phone, email or via the form on this site. For homeowners we'll schedule a site visit; for business assignments a scope discussion. You'll then receive a written quote.
Lead times vary per project and depend on scope, material availability, season and our current schedule. During the intake we give you a realistic time indication, and we confirm a concrete schedule when we issue the quote.
Dutch is our primary language. We can also conduct conversations in English, Spanish and German — useful for international clients or multilingual project teams.
For various insulation measures, provided the conditions of the Netherlands Enterprise Agency (RVO) are met. We help you assess the options for your home.
We don't stop at problems. If we encounter wood rot, a leak, a broken pipe or anything else, we discuss it with you right away and fix it — no second contractor needed.
We attach importance to warranty on the work we deliver. The appropriate warranty period per service is set out in the quote in advance, so you know exactly what you can rely on.
Yes. Together we map out the applicable schemes and we can help you with the application to RVO or your municipality.
Absolutely. We take on packages within larger construction or renovation projects. During intake we discuss scope, schedule and commercial terms.
That depends on the scope and current workload. For industrial peaks and shutdowns we can often respond at short notice. Call or email for a quick estimate.
We work both on a fixed-price (lump sum) and time-and-materials basis. We jointly choose what fits your assignment best.
Yes — we're happy to share references in a personal conversation. A reference overview on this website is currently being built.
We have business liability insurance and, where relevant, construction all-risk insurance. On request we share the policy details.
For private assignments usually a deposit at start and the remainder upon handover. For business assignments by mutual agreement, as stated in the quote.
We want to hear it. First we talk to resolve the situation. If we don't reach an agreement, the standard complaints route is available — we're happy to explain it.

Question not answered?

We're happy to answer your specific question in person.